The Ngaanyatjarra Lands span approximately 250,000 square kilometres of the Great Victorian and Gibson Desert regions of Western Australia, adjoining the Northern Territory and South Australian borders. The population of the region is approximately 1,500 people, with most people living in 11 remote communities.

Communication services have improved significantly across the region since a fibre optic rollout 15 years ago, with mobile services now in the seven larger communities. Researchers found that Warakurna has relatively fast and reliable mobile and broadband services, with a new, NBN, community-wide wi-fi pilot providing free internet access in residential areas. However, low levels of household access, affordability barriers for pre-paid mobile users, and low literacy and digital ability in some cohorts limit digital inclusion.

This report presents research findings including survey results, interview analysis, an audit of communications and media services and usage, and suggested strategies for a local Digital Inclusion Plan based on community input. It is intended to assist community agencies, leaders and residents to better understand the barriers to digital inclusion, develop local strategies to address these barriers, and support planning and partnerships with government and industry stakeholders.