This report outlines updated findings on digital inclusion in Wilcannia, western New South Wales. It aims to assist community agencies, leaders and residents to better understand the barriers to digital inclusion, develop local strategies to address these barriers, and support planning and partnerships with government and industry.  

Key findings

• Mobile phone access has declined since the 2022 survey, down from 93% to 84%.
• 81% of the population had no form of fixed home internet, down from 92% in 2022.
• Internet affordability was worse since the 2023 survey, with 51% compromising on internet speed or quality due to affordability and 40% cutting back on essential household costs to afford internet access.
• A majority of people were regularly using digital services such as online banking (85%), social media (88%) and online government services (83%).