The Australian Digital Inclusion Index (ADII) measures digital inclusion across three core areas: access, affordability and digital ability. It highlights disparities among regions and social groups, including First Nations Australians, and identifies key barriers to inclusion. Widely used by governments, businesses and community organisations the ADII informs strategies to improve digital access nationwide. The latest report includes three detailed case studies and actionable recommendations.

The findings show steady progress in digital inclusion nationwide, yet significant disparities persist across communities and regions. Digital exclusion remains a significant challenge, particularly for older Australians and people experiencing social and economic disadvantage. 

Key recommendations

• Support the Australian Digital Inclusion Alliance’s call for national action by establishing accountability, investing in
  coordination and prioritising digital ability.
• Governments should support concessional access to home broadband for low-income customers.
• Home broadband should be treated as a critical service in public and community housing.
• Online services should be assessed to check they are accessible and usable by people with all levels of digital ability.
• Help all Australians to find the support they need to navigate the digital world effectively.
• Targets for improvements in digital ability should be set to support safe and appropriate engagement with generative AI.