This research aims to understand the situation for organisations who make accessible information, and provide recommendations for improvements, so that people with disability will have better access to accessible crisis information in future.

This report presents the results of the Phase 2b consultation conducted with 974 individuals from 21 non-government organisations, including service providers and disabled peoples’ organisations, the First Nations-focused National Disability Research Agenda survey and online focus groups and in-depth interviews with people with augmentative and alternative communication needs.

Acknowledging the significant impact of COVID-19 on community services, researchers sought to understand the ways in which organisations in the aged care, disability and emergency relief sectors had innovated during COVID-19.

This guide has been prepared for anyone working towards the creation of positive social impact in Australia. It may assist those wanting to measure the change they are making for individuals, organisations and communities.

The existing Australian homelessness service system has known strengths, but its effectiveness is constrained for different population groups who experience a range of other social, economic, health and justice issues. This research report outlines strategies to redesign the homelessness service system in Australia that could virtually end homelessness.