The report assesses the implementation of suggestions made in a 2020 investigation into the Administration of National Disability Insurance Scheme funded assistive technology and assess whether the National Disability Insurance Agency (NDIA) has implemented the accepted recommendations. It found that the NDIA has now implemented each of the 12 recommendations it accepted.

An investigation into the actions of Services Australia and the Department of Social Services to address an ongoing issue of non-compliance with the law in relation to child support. At the time of finalising the report, Services Australia remains knowingly non-compliant with the law, six years after the issue was first identified. The report provides...

An investigation into the remediation of income support cancellations and oversight of decisions made by employment service providers affecting job seekers in the Targeted Compliance Framework. This report found the Department of Employment and Workplace Relations’ oversight of decisions by providers is poor and lacking in transparency. It provides eight recommendations and identifies lessons for...

This report was prepared in response to the investigation of a complaint made by an individual about his experience with the Department of Home Affairs in relation to their visa. The investigation found that an unlawful decision was made by an automated process. The report notes the wider lessons for the Australian Public Service.

This report is part of the Ombudsman's ongoing investigation into instances where the Department of Home Affairs detained people it suspected to be unlawful non-citizens, but later identified they were not unlawful and released them from detention. Since monitoring began 2005, the same types of errors are causing people to be wrongfully detained.