On 28 October 2024, Telstra and Optus completed the shutdown of the 3G mobile network in Australia. Prior to shutting down, the operators had committed to provide 4G and 5G coverage that was equivalent to the previous 3G network.
This report examines the shutdown's impact on public safety, business continuity, and essential services particularly in rural and regional areas. It addresses concerns raised by various stakeholders, including the National Farmers’ Federation, the Royal Flying Doctor's Service and the Isolated Children’s Parents’ Association of Australia, regarding reduced service availability and quality.
It finds that for many users the shutdown led to a reduction in service availability and quality, exacerbating many of the challenges already faced by remote communities. The report provides recommendations to the Australian Government and the telecommunications industry to mitigate the negative impacts of the shutdown and improve telecommunications services in rural and regional areas.
The report also highlights the need for better communication and coordination between government, industry, and consumers during future network transitions.
Recommendations
- Establish a program to help customers who have lost mobile phone coverage since the 3G shutoff.
- Accelerate the introduction of mobile phone services via the Starlink network.
- Increase the scope of the National Audit of Mobile Coverage to include off-road areas.
