This report offers practical lessons for policymakers and public servants on how to embed continuous learning into the design and delivery of social services, drawing on the success of South Australia’s Child and Family Support System. The report sets out six practical recommendations that governments across Australia can apply to their own service systems.

The report lays out a vision to transform social services. Drawing on extensive research and insights from local initiatives, the report calls on all actors within the social services system to build their capability and capacity for people- and place-centred social services. The report identifies six key drivers for reform and four practical steps that...