This report presents a preliminary account of enforcement action taken by the Australian Communications and Media Authority between 2010 and 2023 in relation to four sources of consumer protection rules arising out of the Telecommunications Act 1997 (Cth). The report highlights the importance of publicly available data on enforcement of consumer protection rules.

In this report, the authors conclude that an entirely new, comprehensive Ombudsman scheme for digital platform complaints is not a viable option, despite the obvious appeal of a one-stop-shop for complainants.