This article explores the use of ratings in regulatory contexts and outlines why ratings are a useful tool for regulators as well as for consumer protection, using three examples of ratings programs in action.

Focussing on the importance of ‘Trust’, Marcelle-Shaw uses the lenses of regulation, consumer expectations, conduct and competence and ethics to outline the ways in which professions should act reliably and ably in our best interests.

While competition regulators are wary of the potential for some occupational and professional licensing schemes to erect excessive barriers against entry, Australia has a lengthy history of regulation in this area as a critical means to protect consumers.