Person

Paz Arroyo

Conference paper

Does your decision-making process protect customer value?


This paper explores how Choosing by Advantages (CBA) supports the making of deliberate decisions based on values and thereby helps to deliver value for a project.
Conference paper

Lean, psychological safety, and behavior-based quality: a focus on people and value delivery


Psychological safety is a construct that can help to bridge the gap in our knowledge of the influence of human factors in the design and success of construction processes, and is based on assessments about the risks associated with an action. Lean principles, such as respect for people, can be fostered through people being aware...
Conference paper

Does Choosing by Advantages promote inclusiveness in group decision-making?


In construction projects, a significant number of female Lean practitioners found their ideas and input were not taken seriously. Empowering people in an organization and in the field means to include them in the decision-making process. The authors found evidence that Choosing by Advantages (CBA) promotes inclusiveness to overcome groupthink and promotes psychological safety, but...
Conference paper

Designing as a court of law


It is contended that legal proceedings, as they have evolved from Antiquity onwards, embrace important and effective principles for collaborative competition in pursuit of a common goal, in the considered context, justice. Seven principles contributing to this goal can be recognised: “hear both parties”, reasoned judgment, right to appeal, use of both logical and rhetorical...
Conference paper

Indicators for observing elements of linguistic action perspective in Last Planner System


The implementation of the Last Planner System increases the reliability of planning and performance levels through the management of commitments. So far, the conversations during which commitments are set at planning meetings have not been analyzed in sufficient depth. However, this analysis is essential to generate reliable commitments that reduce the uncertainty and variability of...

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