This research assessed the value of Legal Help’s information/referral services to clients in the broader context of the Victorian legal assistance sector’s information and service provision. The service was evaluated on its reach to the community, accessibility to clients, appropriateness of services provided, client experience, actions prompted and client outcomes.

In 2015 the Foundation developed the Need for Legal Assistance Services (NLAS) indicators. These provide a census-based measure of the geographic distribution of potential demand for not-for-profit legal assistance services from organisations such as legal aid commissions and community legal centres. Following the release by the Australian Bureau of Statistics of 2016 Census data, the...

The Law and Justice Foundation of NSW has partnered with Victoria Legal Aid (VLA) to undertake a program of work which will assist VLA in the efficient and effective use of information service resources. VLA will use the findings in this report to understand more about client capability and where legal information sits within their...

This report has been prepared to provide evidence of legal need in New South Wales to assist the implementation of the Cameron Review in 2018. The evidence in this report builds on over twenty years of legal needs research undertaken by the foundation and others internationally.

Conducted by the Law and Justice Foundation of NSW, this new study is part of the first ever comprehensive investigation of the quality and utility of NSW’s civil court and tribunal administrative data system for informing policy and practice.