From April to September 2020, Good Shepherd commissioned Roy Morgan to investigate a group of working Australians that they have termed the ‘new vulnerable’. This report provides in-depth analysis of these people, and their experience of navigating support systems to address their needs arising from financial stress.

This survey of 1,000 consumers conducted from March – April 2020 confirms that Australians expect more from industry and government when it comes to protecting them from risks posed by the collection, sharing and use of their personal information.

The COVID-19 pandemic has underlined the critical importance of digital inclusion in contemporary Australia. The Australian Digital Inclusion Index (ADII) was first published in 2016. This edition provides the most comprehensive picture of Australia’s online participation to date.

Prepared for the Royal Commission by Roy Morgan, this report outlines findings from a survey of 10,000 people, seeking their views on ageing and aged care.

The unique features of Queensland create particular challenges and opportunities for digital inclusion. With the potential of technology to deliver better health, education, social and economic outcomes, it has never been more important that no one gets left behind.