This strategy addresses consumer’s experience of vulnerability and aims to break down the barriers faced when accessing and engaging with essential services.

This draft strategy aims to ensure the Victorian Essential Services Commission’s work supports access to essential services for consumers experiencing vulnerability.

This report documents the deliberative community engagement program delivered to inform Vulnerability Strategy to facilitate more equitable access to essential services.

Water is an essential service. All customers need to understand how the water services they use are provided, regulated and priced, but water businesses’ current processes may not serve the needs of every customer. This guide provides practical resources to assist water retailers to enhance access to services and support for customers with cognitive disabilities.

The Essential Services Commission regularly collects data on the Victorian energy market. This report considers ordinary data from January to March 2020, and also includes more recent data collected on the impact of the coronavirus on energy consumers.