Organisation
Consumer Utilities Advocacy Centre
Established in 2002, the Consumer Utilities Advocacy Centre is a specialist consumer organisation that provides fair outcomes for Victorian energy and water consumers through policy and regulatory processes.
Report
Minimising consumer detriment from energy door-to-door sales
This report looks at the role of door-to-door selling in Victoria’s evolving retail energy market, the consumer detriment associated with it, and the policy approaches – both existing and potential – that may minimise detriment without compromising energy market objectives Since the introduction of Full Retail Contestability to Victoria’s retail energy market a decade ago...
Report
Market power in the Victorian retail energy market
According to the Australian Energy Market Commission (AEMC), the objectives of energy retail market competition are to give customers the opportunity to choose among competing retailers and to deliver efficient prices and services.1 In neoclassical economic theory, effective competition is desirable because it allocates resources efficiently and maintains pressure on market participants to deliver efficient...