Report
A time for change – three years of systemic investigations in review
This report is a review of the Telecommunications Industry Ombudsman's systemic issues work for the period 1 July 2020 to 30 April 2023, and serves two purposes. It sheds light on the prevalent issues seen when considering each systemic investigation as part of a greater whole, and makes recommendations where these themes show that the...
Submission
Telecommunications Industry Ombudsman submission to the Commonwealth Department of the Treasury: consultation on ACCC's regulatory reform recommendations
In this submission to Treasury, the Telecommunications Industry Ombudsman makes the case to lead world-first Ombudsman service for digital platform complaints.