This evaluation assessed whether SMS reminders could improve timely income reporting among recipients of Newstart and Youth Allowance. A randomised controlled trial tested six SMS message types based on behavioural insights. Sending any SMS significantly increased on-time reporting and reduced payment cancellations, highlighting the effectiveness of simple, low-cost digital nudges in service delivery.

This review report identifies options to improve the security of Medicare card numbers within the Department of Human Services' HPOS system, while continuing to support access to health services without unnecessarily increasing the administrative workload faced by health professionals.

The Youth Employment Package aims to give young job seekers under 25 years of age the employability skills and real work experience they need to get a job. The package will boost young people’s job prospects by helping them be better prepared for the workplace and encouraging more businesses to open the door to them...

The Australian Government Department of Human Services (the department) partnered with the Municipal Association of Victoria (MAV) to test a way of engaging and collaborating with the community and stakeholders.

People with complex needs may have to negotiate several issues in their life, such as physical or mental illness, substance abuse and disability. They may be living in deprived circumstances and lack access to suitable housing, employment or meaningful daily activities. Each individual with multiple and complex needs has unique concerns tied closely to the...