To make real change, people need to get better at telling stories. But governments and philanthropy also need to get better at listening to them. Researchers have been exploring the role of story-telling in systems change. For this report, the authors turn their attention from story-telling to 'story-listening'.

Work to foster more productive relationships among regulators, inspectors, and practitioners began in 2021, with the aim of improving services for people experiencing multiple disadvantage. This report considers a different approach to regulation in Manchester by identifying entry points for change. The work is the first attempt to bring together this range of actors to...

This is a story about a group of three organisations who wanted to better understand the role of storytelling in place-based, community-led work.

Human Learning Systems is a radically new way of doing public management - the task of resourcing and organising public service. This book pulls together insights from nearly fifty case studies from across the world, from organisations that are doing public management differently, using the Human Learning Systems approach.

The work in this report was conducted prior to the outbreak of the COVID-19 pandemic. But if ever there was a time when the public sector needed to foster innovation, it is now. As we have seen first-hand, governments must serve proactively and more nimbly than they have traditionally.