This guide assists government agencies to use automated decision-making systems appropriately, and with the customer at the centre of service delivery. 

If appropriately designed, automated systems can improve the quality and efficiency of government service delivery and provide business benefits such as improved consistency in decision-making and new service delivery options. However, it is well recognised that automated systems have the potential to significantly impact the rights and privacy of individuals. The same community expectations of respectful treatment and fairness apply to automated systems as they do when a decision is being made manually.

Areas covered

• Guiding principles for assessing the suitability of automated systems.
• Ensuring compliance with administrative law requirements.
• Ensuring the design of an automated system complies with privacy requirements.
• Establishing appropriate governance of automated systems projects.
• Developing quality assurance processes to maintain continued accuracy.
• Ensuring the transparency and accountability of the system and its accompanying processes.