The UK government's vision for a modern digital state emphasises the need for more user-focused and efficient public services. This blueprint presents a six-point plan for digital reform, led by a new Digital Centre of Government, which aims to drive economic growth by transforming how public services are designed and delivered.

Key findings

• The UK's digital government progress has been uneven, and is not systemic enough.
• Public expectations for digital services are rising.
• There is a need to shift from funding one-off digital projects to funding persistent product teams.
• AI presents opportunities for improvement, but must be used responsibly.
• Current public sector digital funding models are outdated.
• There are five root causes that need to be addressed: leadership, structure, measurement, talent, and funding.
• Net satisfaction of digital government services has declined from 79% to 68% over the past decade.

The blueprint includes a six-point plan for digital reform of the public sector:

1. Join up public sector services by creating a Digital Wallet and adhering to a ‘once only’ rule for data collection.
2. Harness AI by building and testing AI tools to boost public sector productivity.
3. Strengthen digital infrastructure by creating the National Data Library and a Digital Backbone.
4. Elevate digital leadership and invest in digital talent by ensuring all public sector organisations have a digital leader.
5. Reform the government's funding approach by launching tailored funding models for digital products and services.
6. Commit to transparency and drive accountability by working in the open and publishing metrics.