The Digital Service Standard (the Standard) establishes the requirements for designing and delivering digital government services. The Standard puts people and business at the centre of government digital service delivery. It guides digital teams to create and maintain digital services that are:

• user-friendly 
• inclusive
• adaptable 
• measurable.

The Standard is mandatory and applies to digital services that are: 

• owned by non-corporate Commonwealth entities
• informational or transactional 
• new or existing public facing 
• new staff facing. 

This includes services provided through a website, mobile app or other digital platform

The Standard consists of 10 criteria. Each criterion is accompanied by:

• an explanation of its purpose
• the responsibilities in meeting it 
• when it should be applied within the Service design and delivery process
• suggested activities to apply it
• further resources and guidance.