This resource illustrates how effective organisation design can enable NDIS Provider organisations to build an engaged workforce, deliver good services, and achieve sustainable growth. It may be most useful to other organisations operating within the NDIS, who share some of these goals and want to explore examples of implementing good practice. The resource includes a spotlight on how to design for team wellbeing and build an inclusive workforce, with a particular focus on:

• The importance of connecting with skilled potential employees and strategies to consider in recruitment and building organisational capability.
• Developing a work culture that embraces and values lived experience of mental health as a key attribute across the workforce, and supports the wellbeing of all team members.
• Strategies to facilitate a supportive work environment, with layered formal and informal supports through teams (pods), senior staff, managers, and recruitment cohorts.
• Implementing effective systems and processes that support people and capability, including flexible working practices and leave policies, clear practice guidance and templates that support success, and continued training and development of team members.