Conference paper

FireWatch: Community Engagement and the Communication of Bushfire Information


Successive bushfire inquiries in Australia have called for authorities to more effectively harness and disseminate bushfire information. Recommendations from these inquiries suggest a new approach to bushfires involving greater co-ordination, in which home dwellers, emergency fire services and government work more closely together and acknowledge that education, safety, planning and emergency management can be effective...
Conference paper

Do External Stakeholder Pressures Influence Customer Service and Complaints Handling Practices in the Australian Internet Service Provider Industry?


This paper explores the role of external stakeholder pressures on the very large ISP (vlISP) industry that resulted in significant revisions to the CS/CH sections of Telecommunication Consumer Protection (TCP) Code.
Conference paper

"It Makes Them Streetwise": What Parents and Children Tell Themselves and Each Other About Young People's Activities Online


This project investigates parents' and children's understandings of young people's online activities in terms of the costs, benefits, advantages and concerns. The aim of the project is to interrogate domestic negotiations around online activities for high school-aged children.
Conference paper

Communicating Food Policy Issues: Media and the Politics of Sustainability


This paper draws upon emerging research on environmentally sustainable diets, Australia's recently released National Food Plan, and a variety of literature on the politics of sustainability and media representations of food issues to identify questions for future research in this area.
Conference paper

Celebrating the National Disability Insurance Scheme? Insights from News Media and Disability Advocates


The legislative framework to establish the National Disability Insurance Scheme (NDIS) was passed by the Australian Parliament in March 2013. The NDIS is expected to become fully operational in 2018-19 and to provide care and support to 410,000 people with a significant and permanent disability. This paper draws upon news media reports and commentary from...