This report focuses on the relationship between the management of new technology and productivity, in particular, the extent of education and training in the West Midlands that might support managers in the region to better lever the potential productivity gains of this new technology.

This report was commissioned by the Care Quality Commission (CQC) as part of the evaluation of CQC’s five-year strategy, and aims to provide an in-depth assessment of the relationship between CQC’s regulatory approach, and improvement in quality of health and social care.