This report presents an overview of how the Australian aged care sector performed in the April – June 2025 quarter. This edition also includes a special overview of performance trends from 2023–2025, including:

• provider performance against the current Aged Care Quality Standards (Quality Standards)
• results from other key regulatory activities such as complaints resolution and the Serious Incident Response Scheme (SIRS). 

The report outlines the regulatory journey 2022–23 to 2024–25 and presents sector performance on risk-based monitoring and campaigns, worker regulation, provider supervision, financial and prudential compliance, SIRS and complaints.

Key findings

• Provider performance against the Quality Standards improved significantly towards the end of the 2023 financial year. This was true for both residential aged care and home services providers.
• Rates of compliance against the Quality Standards have been lower in home services throughout the three years.
• The rate of serious incident notifications in residential care went down in Q4. This is the first time since Q1 2022–23 that SIRS notifications have decreased.
• In home services, the overall number of serious incident notifications also went down. Neglect is the most reported incident type in home services.
• Across both residential care and home services, the rate of complaints was stable.
• In home services, lack of communication and consultation is still the top complaint issue.