The management of government records plays an integral role in Australian Government performance, integrity, accountability and transparency. Effective records management is required by law and helps entities retain critical sources of evidence for robust public administration, responsive service delivery, and accountability to the Parliament and public.

This guide aims to share insights from recent audit work and to make it easier for people working within the Australian public sector to improve performance.

Analysis of recent ANAO audits highlights eight lessons on improving records management practices in Australian Government entities.

1. Promote a culture where records management is valued.
2. Establish an information governance framework.
3. Make records available for use and reuse.
4. Use compliant records management systems.
5. Ensure that official business communications are appropriately recorded.
6. Integrate records management into business processes.
7. Prioritise records management during machinery of government changes.
8. Ensure records are complete and accurate