NDIS participants have the right to access quality and safe supports. Regulation of the NDIS market, while still evolving, is a key part of achieving quality and safety in the delivery of supports. However, genuine collaboration and understanding between government, participants and providers is required to achieve greater quality and innovative responses from the market.

Throughout May and June 2023, the NDIS Commission held a series of workshops held in partnership with peak industry body National Disability Services (NDS).

The workshops gave the NDIS Commission an opportunity to hear directly from NDIS providers on regulatory functions, processes and requirements in the NDIS. Providers were invited to discuss regulatory and compliance challenges they were experiencing, as well as opportunities for improvement in regulatory processes, without compromising participant safeguards, rights, and service quality.

During the workshops, the NDIS Commission provided an overview about priorities and the Regulatory Approach, which defines our regulatory intent and how regulatory levers and tools are being used to improve quality and safeguarding outcomes for NDIS participants.