On 4 May 2012, the Minister for Broadband, Communications and the Digital Economy announced the release of the TIO Report.
 
The report's main recommendation is that legislative amendments be made to provide greater clarity around the TIO's role and expected standards of operation. This includes the establishment of framework principles under the Telecommunications (Consumer Protections and Service Standards) Act 1999 based on the Benchmarks for Industry-based Customer Dispute Resolution Schemes.